As a business owner, you may be trying to run a tight ship on a small budget. You may think that investing in IT support is an unnecessary expense and you can handle any issues in-house. However, what would actually happen if you experienced technical hitches? Can your business really afford not to have IT support?


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The cost of downtime

Research suggests that downtime costs Fortune 1000 companies between $1.25 and $2.5 billion per year. Now, you may not be a Fortune 1000 firm, but that doesn’t mean that downtime isn’t going to have a major impact on your balance sheets. If your system is down, your staff can’t work properly, your customers can’t place orders, and you can’t update your systems. In short, you face the prospect of chaos. If you don’t have IT managed solutions, there’s a higher risk of running into issues, and it’s likely to take you a lot longer to get back on track if you do hit hurdles along the way. If you experience problems, and you’ve got backup on tap, one call can raise the alarm, and the experts you work with will start trying to remedy the situation as quickly as possible.

Increasing productivity

Today, businesses are increasingly reliant on computer systems and complex networks. Even a minor technical hitch can result in delays, inefficiency and reduced productivity. With such high dependence on technology, it makes sense to protect yourself and the way you work by having support in place. IT support firms aren’t just there to deal with issues. The services they provide also ensure that the systems and software you use are in good working order, and this has a significant impact on productivity. If everything is working like clockwork, every team member can focus on the tasks in hand, rather than worrying about slow-running computers or trying to troubleshoot issues. The last few months taught many businesses and business owners a hard lesson. Many businesses were forced to make hard choices that dramatically affected their operations and productivity. While some businesses were quick to adapt, others found it a lot harder adjusting to the new times and the new requirements. Businesses in the financial sector who could adjust fast to these changes forced on them by the global pandemic relied heavily on cloud faxing to boost communication while phasing out the more traditional fax infrastructure as noted by eGoldFax.

Saving money on IT support

As a small business owner, you have to be very careful about where you invest your money. If you don’t want to employ tech experts and add to the payroll, outsourcing is an excellent option. Many firms choose to outsource computer support, as it gives them a safety net and access to experts without employing full-time members of staff. When you outsource, you don’t have people in-house, but you sign an agreement, which gives you the option to take advantage of features offered by that firm. You may have access to 24-hour emergency help if the system is down, for example. If you are thinking of outsourcing, do your research first and read some reviews and testimonials. Look at client portfolios and see what each company offers you.

If you own a business, there’s a lot to think about, especially when it comes to budgeting. You may think that technical support isn’t essential, but can you really afford not to have access to IT experts at all times? Technical hitches and downtime can cause serious problems and hit your profits hard, so think carefully about whether you want to take the risk.

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